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Whether you are an experienced IT service management professional or new to the industry, training in ITIL® 4 will introduce a wealth of new language and concepts. To help you understand this key terminology we’ve curated a list of the core definitions you need to learn before you take your exam.
Certifying in ITIL 4 will provide a structured approach to IT service management that will improve your current skillset, progress your career and benefit your organisation.
For those new to the methodology, you will need to begin with the ITIL 4 Foundation qualification, once you’ve passed your Foundation exam, there are multiple courses available to help you develop your knowledge further. Learn more about the ITIL 4 qualifications available.