Refine your customer service with generative AI. Discover AI's role, tools, and models while mastering automated problem resolution, dynamic responses, and sentiment analysis. Improve user experience, anticipate needs, and prioritise privacy. Combine automation with a human touch for a seamless service experience and stay ahead with the latest AI trends.
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Generative AI in Customer Service Operations
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Learn essential skills
Generative AI in customer service training
Understanding generative AI in customer service
This 4-hour course explores how generative AI can streamline operations, improve customer interactions, and create efficiencies. Learn practical applications to stay ahead in an evolving landscape, benefitting both your business and your customers.
Learning objectives
- Understand how AI impacts customer service strategies
- Implement AI-driven chatbots and virtual assistants for efficient customer interactions
- Customise services based on individual preferences and behaviours
- Utilise AI to analyse and extract insights from feedback
- Improve feedback management processes using AI techniques
- Leverage AI to enhance self-service resources for customers
- Automate call centre operations for better efficiency
- Use AI to engage with customers before they reach out
- Address ethical implications and practical challenges in AI adoption
- Explore trends and advancements in AI for customer service
What you'll learn
In the Generative AI in Customer Service course, you’ll discover how this innovative technology can transform customer service processes and strategies and improve client relations. Harness the power of generative AI to personalise the customer experience and anticipate behaviours.
Getting started
Consider the digital transformation of customer service through the development of AI-powered chatbots and virtual assistants.
Improve your customer understanding and interactions
Utilise generative AI to personalise customer interactions, as well as to analyse and streamline customer feedback. Create call centre automation and optimisation for proactive customer engagement.
Enhancing knowledge bases and FAQs
Master how to apply AI to your current customer-facing dashboards and databanks to maximise the efficiency and satisfaction customers experience with these interactions.
Responsible application of generative AI
Learn and apply the ethical and practical considerations of utilising generative AI in customer service operations, and preparing for the future of AI advancement in the customer service industry.
What's included
- 4 hours of instructor-led training in a virtual classroom setting
FAQs
This course explores the transformative role of generative AI in modern customer service, equipping participants with actionable insights and skills to optimise operations for both business and customer benefit.
What is generative AI in customer service?
Generative AI leverages advanced technology to improve customer interactions, streamline operations, and deliver tailored experiences that complement the essentially human-first aspects of excellent customer service.
Do I need any prior AI knowledge?
No, this course is beginner-friendly and covers all foundational concepts for using generative AI in customer service.
How is this course delivered?
This course is delivered through 4 hours of instructor-led training in a virtual classroom setting. Our virtual courses provide the personal teaching experience of a classroom with the ease and flexibility of a virtual environment. All the benefits, without the travel!
What our customers say
"Very professional and enjoyable training. Would highly recommend!"
Clayton Smithwick, ILX learner
"I am very satisfied with the course! It's definitely worth booking the training with the trainer. The trainer, having obviously lots of experience in the area, explained the material very well. Brilliant job! It was intense, but with good energy and I've learned a lot. Thank you!"
Oksana Sawicka, ILX learner
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