Generative AI in Customer Service Operations Virtual

Revolutionize your customer service with Generative AI: master automated problem resolution, dynamic responses, and sentiment analysis to elevate user experiences and ensure privacy.

Course overview

About the course

Learn how to enhance customer service with Generative AI. Discover AI's role, tools, and models while mastering automated problem resolution, dynamic responses, and sentiment analysis. Improve user experience, anticipate needs, and prioritize privacy. Combine automation with a human touch for a seamless service experience and stay ahead with the latest AI trends.

Duration

The course includes 4 hrs of live instructor-led learning.

Learning objectives

Understanding how AI impacts customer service strategies
Implementing AI-driven chatbots and virtual assistants for efficient customer interactions
Customizing services based on individual preferences and behavior
Utilizing AI algorithms to analyze and extract insights from customer feedback
Improving feedback management processes using AI techniques
Leveraging AI to enhance self-service resources for customers
Automating call center operations for better efficiency
Using AI to engage with customers before they reach out
Addressing ethical implications and practical challenges in AI adoption
Exploring trends and advancements in AI for customer service

What's covered?

The digital transformation of customer service
AI-powered chatbots and virtual assistants
Personalizing customer interactions
Generative AI for customer feedback analysis
Streamlining customer feedback with Generative AI
Enhancing knowledge bases and FAQs
Call center automation and optimization proactive customer engagement
Ethical and practical considerations
Preparing for the future

What's included?

The course includes 4 hrs of live instructor-led learning.

Why Choose ILX learning?

500,000+
graduates

5,000+
corporate clients

96%
customer satisfaction