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Change happens all the time. For a forward-thinking company with ambitious objectives and goals, change is a natural part of progression. But it needs consideration and management, especially when it has the potential to disrupt existing workflows and important processes such as IT.
This is why ITIL Change Management is so important. It allows for a methodological approach to managing and implementing change by examining a number of factors.
Effective implementation minimizes operational risks while using standard procedures and methods. Ensuring less disruption of IT services across an organization or department is clearly valuable, but so is decreasing the risk associated with change.
The decision to update and change systems is driven by the desire to improve services and products. ITIL Change Management ensures introduced changes are effective, with a keen focus on customer satisfaction. It also ensures that business needs are catered for, with all changes to documents recorded.
Essentially, change management is a program that addresses the scope and extent of any changes. This includes:
Change isn’t just about adding assets, but removing and modifying them too. A methodological approach is essential to change management to ensure that nothing is missed and that risks are foreseen.
Under ITIL Change Management, there are three categories of change to manage the process:
Managing the process is also part of this program. The workflow should set out clear stages:
These days, every organization relies heavily on its IT infrastructure, no matter how simple or complex the system is. Managing such a structure comes with responsibilities, from risk management to effective disaster recovery plans and processes.
It’s one thing to add, remove, or modify a component part of a system. The trick is knowing how to implement these changes without risking a disruption or complete IT blackout. It’s important to learn how to respond to the urgency of such changes. This is what makes ITIL Change Management a high priority.