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ITSM and ITIL: A practical guide for L&D professionals

Our guide answers key questions including: Why IT service management is more important than ever? What is ITIL? And how ITIL 4 can help your organisation

 

thought-leadership
ITSM and ITIL: A practical guide for L&D professionals

IT service management has long been used to manage the delivery of IT services to customers and employees. This covers all the activities involved in designing, creating, delivering, supporting and managing the lifecycle of IT services. Today, ITSM needs to help organisations cope with rapid change and disruption – created by advancements in technologies such as AI, automation, cloud, IoT, and robotics. 

But to do so, the way businesses approach ITSM needs to change – allowing the IT team to move from cost centre to revenue driver, and become a tech leader in the process.

ITIL is the most widely-recognised approach to managing ITSM effectively. The ITIL 4 framework allows businesses to be more agile and better equipped to deal with emerging technologies and remain relevant and competitive in an increasingly disruptive marketplace.

Download our free guide to learn more.

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