Managing difficult conversations training provides professionals with the tools to navigate challenging conversations confidently and constructively. Learn practical techniques to address sensitive issues, nurture understanding, and achieve positive outcomes in any setting.
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Difficult Conversations - Made Easy
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Learn essential skills
Course overview
Dissolve difficult situations with constructive communication
This 3.5-hour workshop, available in a classroom or live virtual classroom setting, focuses on the skills needed to manage difficult conversations effectively. Gain confidence, improve relationships, and encourage constructive communication.
Learning objectives
- Manage difficult conversations in an ethical, professional and sensitive way
- Learn step-by-step frameworks for having the most difficult conversations
- Demonstrate ethics, integrity and compassion, while dealing with the situation
- Harness and communicate positive intent
- Understand the different types of reactions you may receive
What you'll learn
The managing difficult conversations training will give you the confidence to tackle difficult situations directly but empathetically. Master the art of navigating challenging conversations by understanding dynamics, building trust, and achieving constructive outcomes through effective communication.
Breaking unpleasant news
Remove the fear and discomfort from difficult workplace conversations that can block success. Learn step-by-step frameworks to navigate the conversations that are particularly hard to have, including tough performance management situations, or sharing unhappy news.
Creating a safe and supportive environment
Explore how to demonstrate your ethics, integrity, and compassion, whilst still dealing with the situation directly. Harness and communicate positive intent, to create a collaborative dialogue.
Understanding and responding to differing reactions
Increase your understanding of the different types of reaction that people can have when they are hearing something uncomfortable. Learn some of the key timing points and phraseology that will make those difficult conversations much easier.
What's included
- 3.5 hours of instructor-led training in a classroom or virtual classroom setting
FAQs
This course will teach you how to have difficult conversations in an ethical, professional, and sensitive way, and in a way that significantly increases the chances of a positive outcome.
Why is it important to know how to manage difficult conversations in business?
Managing difficult conversations is essential to address conflicts, resolve issues and maintain strong professional relationships. It ensures clarity, accountability, and productive outcomes, even in challenging situations.
What difficult conversations might I experience in business?
You might encounter conversations about performance issues, delivering critical feedback, addressing conflicts, negotiating roles or responsibilities, or handling sensitive organisational changes.
How do advanced communication skills benefit my career prospects?
Advanced communication skills showcase professionalism, improve collaboration, and demonstrate leadership potential. They help you navigate complex interactions effectively, building trust and credibility that support long-term career growth.
What our customers say
"Very professional and enjoyable training. Would highly recommend!"
Clayton Smithwick, ILX learner
"The lecturer was very professional and polite, making her students relaxed. She made the course easy to understand. After the training, I feel confident applying the course principles. Worth the money spent. I am a very happy customer."
John Osazuwa Inneh, ILX learner
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