What is Pass Protect

Pass Protect provides peace of mind if your first exam attempt is unsuccessful. It enables you to re-sit the exam at a fraction of the normal cost. Effectively it's an insurance policy providing one re-sit for each exam that cover is purchased for. Pass Protect is available only at point of purchase.

If I purchase Pass Protect from ILX what will I receive and how long is it valid for?

If you purchase Pass Protect it will be detailed as a product line on your order confirmation. Pass Protect is valid for the same duration as the exam voucher it provides cover for.

If I have purchased Pass Protect and need to take a re-sit, how do I make a claim and how long do I have to enable it?

If an unsuccessful outcome occurs for your initial exam your Pass Protect comes into effect allowing you to request a re-sit exam.

On receipt of your official exam results please forward a copy by email to passprotect@ilxgroup.com requesting your Pass Protect exam. You must quote your ILX order reference number that can be found on your original invoice.
All Pass Protect claims must be submitted within three months of the date of the initial exam.
Re-sits are only available via online proctoring.

Once issued, your Pass Protect exam voucher remains valid for 12 months for exam preparation and re-sit. This 12-month period only applies to Pass Protect and if you purchased e-learning from ILX it does not extend the term of your original learning license.

If I extend my original exam voucher will my Pass Protect automatically be extended for the same period?

Yes, Pass Protect is valid for the same duration as your exam voucher.

If I don't select Pass Protect as part of my original order, can I purchase it from ILX at a later stage?

No, Pass Protect is only available from ILX at the point of the original purchase.

Pass Protect Terms and Conditions.

Pass Protect is an add-on service that becomes available only when the initial exam linked to it has a "fail" result and the original course has been completed in full and, for e-learning customers, the required mark achieved in the exam simulator has been achieved
Pass Protect is not transferable, non-refundable, and cannot be redeemed for cash or credit, even if it isn't eventually used. Candidates must schedule and take the re-sit exam within 12 months from the date the replacement exam voucher is issued.
Pass Protect is exam-specific; it cannot be used for any other offering and is valid only for the exam originally purchased.
Failing to show up for a Pass Protect exam appointment or not rescheduling within the terms associated with the exam prior to their scheduled appointment forfeits candidates' ability to use the Pass Protect replacement exam voucher.
Pass Protect is not available for purchase after a failed exam.