10% off ITIL 4 Foundation virtual courses
Our accredited ITIL® 4 Drive Stakeholder Value (DSV) e-learning provides all you need to help prepare you for the DSV examination. The DSV qualification provides you with an understanding of all types of engagement and interactions between a service provider and their customers, users, suppliers and partners, including key CX, UX and journey mapping concepts.
On the course you will learn how to effectively identify, engage with and manage stakeholders, designing a service offering that meets their needs and requirements. Develop practical and technical knowledge about how to run successful, modern IT-enabled services, teams and workflows.
The ITIL 4 DSV qualification is one of the prerequisites of the ITIL 4 Managing Professional designation. Learn more about our complete ITIL 4 Managing Professional training bundle.
This course will take approximately 15 - 20 hours to complete.
At the end of the course, you will:
The content included in the ITIL 4 DSV course will equip participants with the skills required to drive stakeholder value through enhanced engagement, communication and relationship management.
Modules include:
This course includes the following:
Optional extras:
Digital official manual: You will be sent an email invitation within 48 hours of your purchase to register on the Peoplecert portal. Once registered you will be able to access the digital version of your plan. Please note: There is a 5-year limitation in accessing your eBook.
Hardcopy official manual: If you decide to purchase the hardcopy official manual as an optional extra your manual will be shipped to your chosen address within 48 hours of purchase.
Exams are taken online via remote proctor. You will be sent an email invitation within 48 hours of your purchase to register on the PeopleCert portal. Once registered you will be able to book your online exam at a date and time of your choice. You are responsible for booking your own exam. Learn more about how to take your exam and the technical requirements.
Recertification: This certification requires renewal within three years of the award date to remain current. There are multiple ways to recertify, learn more about the recertification options on the PeopleCert website.
Before taking the ITIL 4 Drive Stakeholder Value exam, you must have passed the ITIL 4 Foundation examination and completed an accredited training course to develop the required knowledge and skills.
Not completed ITIL 4 Foundation? View our courses.
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