Quality Management, Process Improvement and Lean Six Sigma: A practical guide for L&D professionals
Our guide answers key questions including: Why quality management and process improvement are more important than ever? Signs you might have a quality management problem? And what’s the best way to earn Lean Six Sigma certification?
Quality management refers to the people, processes and activities that companies put in place to maintain a consistently high level of service for customers. The end goal of quality management is to establish and uphold standards of excellence across the entire organisation.
Process improvement is an important aspect of quality management focused on reducing errors, minimising waste, improving productivity and increasing the efficiency of business processes. It aims to help the business uphold best practice and improve the experience for customers and employees.
Quality management and process improvement work together to help businesses:
- Improve customer satisfaction and retention
- Speed up the delivery of products and services to customers
- Improve the consistency of the products and services delivered
- Make it easier to onboard new employees quickly and effectively
- Embed a culture of continuous improvement
- Become more efficient and less wasteful
Download our free guide to learn more.
Register with ILX Group, you can download any of our 1,000 resources for FREE!
Create an account