ITIL® 4 Foundation Online

ITIL® 4 reflects the fast-paced and complex environment we live in and opens the framework to a wider range of professionals working in the world of digital transformation. As ITIL 4’s entry-level certification, the Foundation course teaches you the key concepts of IT service management and gives you a grounding in the fundamental principles and terminology used in the framework.

With our e-learning courses, you can study at a time and pace that suits you, with the full support of our ILX tutor panel.

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Course overview

About the course

ILX Group’s fully accredited ITIL Foundation e-learning takes approximately 10–12 hours to complete. It is broken into bitesize sessions, combining leading-edge multimedia and interactive exercises for optimum enjoyment and knowledge retention. The course provides delegates with an extensive introduction to the core concepts of ITIL 4. It helps develop your understanding of the ITIL 4 principles and demonstrates how it can improve an individual’s work and the work of the organisation.

ITIL 4 Foundation FAQs

What’s the difference between online, virtual and classroom learning?

E-learning: Our self-paced online courses are interactive and contain everything you need to get certified in your chosen qualification. They include features such as a revision pad, access to trainer support, gamification, and an exam simulator.

Virtual: These live virtual workshops provide a collaborative learning environment, where you will benefit from the expertise and passion our trainers bring to the subject.

Classroom: Our face-to-face classroom workshops are run by experienced and knowledgeable trainers, giving you the opportunity to fully immerse yourself in the material you’re studying.

Prefer to study via virtual or classroom training? View all our ITIL 4 training courses.

How difficult is the ITIL 4 Foundation exam?

ITIL 4 Foundation is considered an entry-level qualification, so should be achievable for those with a limited understanding of the IT service management industry. However, the difficulty of ITIL 4 will vary from person to person depending on their experience level and familiarity with ITSM concepts.

Is ITIL 4 in-demand?

Our 2024 research found that ITSM was a top in-demand skill for 70% of organisations. ITIL 4 is the most well-known framework teaching best practice for IT service management. Given this it is clear to see that yes ITIL 4 is an in-demand qualification for those looking to enter the industry or progress their career.

Does ITIL 4 expire?

ITIL 4 qualifications will need to be renewed every three years. To do this you can re-take your ITIL 4 Foundation exam or start training in one of the other certifications which may lead you to the ITIL 4 Managing Professional or Strategic Leader designations.

Can you self-study for ITIL 4 Foundation?

If you’re looking to self-study for ITIL 4 Foundation, we would recommend our e-learning courses. With this method of training, you’ll have the opportunity to progress through the course at a pace and time that suits you, completing as much or as little as you want within the 12-month licence.

Got more questions? We’ve probably covered them in our ITIL 4 FAQs.

Duration

The ITIL 4 Foundation e-learning course takes 10–12 hours to complete.

Learning objectives

Objectives of the ITIL 4 Foundation course

At the end of the course, you will:

Understand the key concepts of ITIL service management
Understand how ITIL guiding principles can help organizations to adopt and adapt ITIL service management
Understand the four dimensions of ITIL service management
Understand the purpose and components of the ITIL service value system, and the activities of the service value chain, and how they connect
Understand the key concepts of continual improvement

What's covered?

ITIL 4 Foundation course syllabus

Introduction and overview
Key concepts of service management
Four dimensions of service management
Service value system
Introduction to practices
Purpose of 11 practices and some definitions
Introduction to seven key practices in detail
Continual improvement
Change control
Incident management
Service request management
Service desk
Service level management
Exam simulator

Learn more about the full ITIL 4 syllabus.

What's included?

What’s included in the ITIL 4 Foundation online course?

12 months online access to our accredited ITIL 4 Foundation training materials
The cost of the ITIL 4 Foundation examination (valid for 12 months from purchase date. Exam must be taken online via remote proctor)
The official ITIL 4 Foundation manual (digital)
ITIL 4 Foundation exam simulator

Optional extras

The official ITIL 4 Foundation manual (hardcopy)
Take2 exam insurance – A cost effective solution, providing insurance and peace of mind if things don’t go to plan with your first exam attempt. Learn more and read the terms and conditions of the Take2 exam insurance.

Materials

Digital official manual

You will be sent an email invitation within 48 hours of your purchase to register on the Peoplecert portal. Once registered you will be able to access the digital version of your manual. Please note: There is a 5-year limitation in accessing your eBook.

Hardcopy official manual

If you decide to purchase the hardcopy official manual as an optional extra, your manual will be shipped to your chosen address within 48 hours of purchase.

Exam information

Exam information for the ITIL 4 Foundation course

Exams are taken online via remote proctor. You will be sent an email invitation within 48 hours of your purchase to register on the PeopleCert portal. Once registered you will be able to book your online exams at a date and time of your choice. You are responsible for booking your own exams.

Learn more about how to book and take your online exams.

Exam format

ITIL 4 Foundation exam format

Closed book
60 minutes duration
40 questions each worth 1 mark
Pass mark 65% or higher (26 marks or above)

Target audience

What is the target audience for the ITIL 4 Foundation course?

Individuals at the start of their journey in service management
ITSM Managers and aspiring ITSM Managers
Individuals working in other parts of “IT” (digital, product, development) with strong interface with service delivery
Existing ITIL qualification holders wishing to update their knowledge

Pre-requisites

Are there any pre-requisites for the ITIL 4 Foundation course?

There are no formal pre-requisites for attending this course. It’s ideal for anyone starting a career in IT service management.

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