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Businesses are continually seeking new ways to optimise operations, improve customer satisfaction and reduce costs. And a way in which organisations can achieve this is by adopting, ITIL® 4 and DevOps.
The main difference between ITIL 4 and DevOps lies in their scope. ITIL 4 is a comprehensive framework for the creation, design and management of digitally enabled products and services. Whereas DevOps is a more flexible approach, primarily focused on the software development and delivery process.
Despite their differences, both ITIL 4 and DevOps can be utilised for the same aim, to improve and speed up the delivery of IT services. As they both place an emphasis on co-creating value, breaking down siloes and promoting collaboration.
While there is a crossover between the ITIL 4 guiding principle ‘optimise and automate’ and DevOps – as one of the key principles for the latter is ‘automate everything’.
When used together the two approaches have the potential to benefit an IT professional and an organisation in many ways, including:
Are you a DevOps professional looking to train in ITIL 4? Visit our ITIL courses for more information and start training today!