What are the seven guiding principles of ITIL® 4?

By ILX Team | 16 January 2024

The ITIL® 4 guiding principles serve as a set of recommendations and best practices to help support organisations through their IT service management (ITSM) processes. Adhering to these principles allows ITSM professionals to create a more effective, efficient and value-driven framework for service...

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The ITIL® 4 dictionary: Explore the key terms and concepts of the methodology

By ILX Team | 5 December 2023

Whether you are an experienced IT service management professional or new to the industry, training in ITIL® 4 will introduce a wealth of new language and concepts. To help you understand this key terminology we’ve curated a list of the core definitions you need to learn before you take your exam. I...

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The importance of professional skills in the IT service management industry

By ILX Team | 7 November 2023

The role of an IT service management (ITSM) professional can be demanding, they are often tasked with ensuring the seamless operation of technology services, resolving complex issues, and meeting customer’s high expectations. While technical expertise is clearly necessary, it is also vital that e...

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ITIL® 4 in action: Real-life examples of how the framework has been adopted

By ILX Team | 20 September 2023

Adopting ITIL® 4 can be extremely beneficial for an organisation, as the framework provides guidance on how best to establish value streams which deliver services that meet customer needs and objectives. Since initially published in 1989, ITIL, in its various iterations, has supported many busine...

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How can ITIL® 4 and DevOps work together for better IT service management?

By ILX Team | 18 July 2023

Businesses are continually seeking new ways to optimise operations, improve customer satisfaction and reduce costs. And a way in which organisations can achieve this is by adopting, ITIL® 4 and DevOps. What are the similarities and differences between ITIL 4 and DevOps? The main difference between...

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Common IT service management (ITSM) interview questions and how to answer them

By ILX Team | 27 September 2021

Interviewing for an IT service management (ITSM) role can be a daunting prospect. In a sector where roles are so vast and varied, it is hard to pre-empt exactly what is going to come up during the interview process. You could be asked anything from defining the service desk, right through to an exam...

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Quality Assurance and testing within ITIL

By ILX Team | 28 July 2021

Within the ITIL framework, the Service Validation and Testing process plays an important role. Not only is it used to actively maintain test environments, but it also works to ensure that developments meet the quality standard as well as customer expectations, and it verifies that releases can conti...

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