What is an ITIL service catalog?

By ILX Team | 21 January 2019

An ITIL service catalog lists all the IT services your company provides for its customers. It brings together a huge amount of information regarding these services. That includes everything from adding a network printer to resetting a password. Understanding the contents of an ITIL service catalog,...

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History of ITIL

By ILX Team | 6 November 2018

  You may know what ITIL is (a global efficient IT framework), and the purpose of it, like reducing costs while better servicing your customers, but where did ITIL come from? ITIL was born in the 1980s when the British government realized the quality of their IT services just wasn’t up to...

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Project Management AI: The Next Workplace Revolution

By ILX Team | 14 February 2018

When you mention Artificial Intelligence, a lot of people think of Cybermen or The Terminator; but what you may not know is that we’ve been using the technology for a few years now. Digital assistants are the latest must-haves making our home life that little bit simpler, but what can this mean for...

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What Will the Future Service Desk Look Like?

By ILX Team | 18 September 2017

IT service management is all about looking forward. We all strive for continual improvement. This goes hand in hand with technological innovation. Old service desks struggle to meet a greater demand for efficiency. They’re held back by things like dated support ticket systems, clunky functionality a...

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Career paths to progress with an ITIL® 4 certification

By ILX Team | 20 December 2016

Achieving an ITIL® 4 certification can help to maximise your career and earning potential. It teaches a methodology that will optimise service delivery, increase your ITSM skillset and give you the competitive advantage in today’s job market. What is ITIL 4? ITIL has been a sought-after IT certifi...

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The Difference Between ITIL and ITSM

By ILX Team | 25 November 2016

Many people get stuck on the distinction between ITIL and ITSM. In vague terms, the difference is that ITIL is a framework or set of practices for ITSM. To really understand that answer, we have to dig deeper into their definitions, history, and relationship. ITSM and ITIL Definitions ITSM...

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