The prevalence of generative AI tools such as, ChatGPT, is demonstrating the value of AI first-hand to organisations. Which is why it’s unsurprising that AI is the most in-demand skill this year, acco...
This year businesses find themselves navigating a complex web of challenges as they battle to keep up with the pace of technological change and remain afloat through the cost-of-living crisis, all wit...
The ITIL® 4 guiding principles serve as a set of recommendations and best practices to help support organisations through their IT service management (ITSM) processes. Adhering to these principles all...
Our research found that 94% of organisations either currently have or are planning to gain an understanding of how to support neurodiverse employees this year[1]. As our workforces continue to diversi...
Our annual research report is launching this month, but here are some initial exciting insights that we want to share with you. As with previous years, we have surveyed a series of 250 business, HR, a...
The world is changing unpredictably, business agility can help organisations to respond effectively to these VUCA (volatility, uncertainty, complexity, ambiguity) conditions.
What does it mean to b...
Whether you are an experienced IT service management professional or new to the industry, training in ITIL® 4 will introduce a wealth of new language and concepts. To help you understand this key term...
Since the advent of the COVID-19 pandemic, like many organisations, the ILX team’s way of working has evolved to a hybrid workforce model, with the entire salesforce working the majority of their week...
Ongoing technological evolutions have made the working world complex and unpredictable, meaning many traditional project management approaches may now be too rigid for some of the challenges facing or...
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