Lean Six Sigma for Services Green Belt Virtual

Lean six sigma is a structured problem-solving methodology designed to help organisations introduce and sustain a culture of continuous process and service improvement. Lean six sigma is widely recognised as one the most successful improvement methods of all times. ILX use a unique lean six sigma framework designed specifically for organisations in finance, telecommunications, public sector, transport, utilities, and information technology.

Course overview

About the course

This training builds on the competencies developed from the ILX Lean Six Sigma for Services Yellow Belt training, helping delegates to translate the methodology into actual project work. It is delivered via virtual workshops and combines online sessions, hands on project work and remote coaching. We utilise real case studies and examples from delegates which are integrated and used throughout the sessions.

What is virtual classroom training?

ILX’s virtual instructor-led training combines the personal teaching experience of a classroom, with the ease and flexibility of a virtual environment. Our virtual courses are interactive and engaging, allowing participants to communicate with both the instructor and each other in a collaborative manner. Please review our FAQs for more information relating to virtual learning, including the technical specifications.

Duration

This course is structured across three, four-hour virtual workshops. Workshops can be delivered either over three consecutive days or with a gap of one week between each virtual session.

Learning objectives

Upon completion delegates will be able to:

Identify improvement opportunities in their organisation (project selection)
Apply team problem solving and process analysis techniques
Perform process value analysis and root cause analysis
Lead lean six sigma DMAIC projects (as Project Managers)
Drive change and continuous process and service improvement

Benefits

Benefits for the individual

Learn valuable problem-solving skills and tools
Lead Lean Six Sigma DMAIC projects to successful completion

Benefits for the organisation

Increase process improvement and problem-solving knowledge of staff
Shorten the cycle time of improvement projects
Maximise the return on investment from change and Improvement initiatives
Accelerate the cultural transformation toward continuous process improvement

What's covered?

Each online workshop covers the key principles of the lean six sigma DMAIC methodology and the use of key tools for process improvement including:

Lean six sigma methods – Reminder
DEFINE: The DMAIC project
DEFINE: The business case
MEASURE: Measurement information model
MEASURE: Descriptive statistics (MINITAB)
ANALYSE: Process value analysis
ANALYSE: Process root cause analysis
ANALYSE: Data analysis and inferential statistics
aIMPROVE: Generate ideas
IMPROVE: Improvement strategies / Process re-design
IMPROVE: Pilot projects
CONTROL: The control plan
CONTROL: Statistical process control
CONTROL: Control charts
Lean six sigma and change management
Lean six sigma for services – Delegates project work

What's included?

Three, four-hour virtual workshops
Support from subject matter expert on project selection and project coaching
Course materials
ILX Lean Six Sigma for Services Green Belt exam and project review

Exam information

The requirements for the ILX Lean Six Sigma for Services Green Belt certification are:

Attend all the trainer led sessions
Pass the ILX Lean Six Sigma for Services Green Belt examination: Multiple choice exam, open book, minimum score required to pass the exam: 70%
Deliver a real lean six sigma project with your organisation, demonstrating a return on investment and champion sign-off of project results. Project work is assessed by the ILX Lean Six Sigma experts and is mandatory to obtain the ILX Lean Six Sigma for Services Green Belt Certification. Projects have to be completed and a formal report has to be submitted, within 12 months of completing the ILX Green Belt course.

Target audience

Change leaders and executives
Programme and Project Managers
Improvement professionals
Business analysts
Head of Change and Transformation
Service Managers
IT professionals
Customer experience teams

Pre-requisites

Delegates attending this course must have attended the ILX Lean Six Sigma for Services Yellow belt course.

Pre-course

Delegates are required to identify a specific process challenge or project idea in their organisation and share an outline of the problem (a “problem statement”) with the trainer. If possible, green belt candidates should discuss their project idea with a project sponsor or champion prior to the training.

Why Choose ILX learning?

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corporate clients

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