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Customer success at ILX Group

The ILX Customer Success team works in partnership with our corporate clients to understand their learning goals, and provide support to help achieve these objectives. Learners are at the heart of everything they do, and the team is continually innovating to find new ways to enhance the learner experience.

We understand that every business has its own aim when training employees, and our dedicated team will work proactively with you to ensure you get the most out of your training. There is no one size fits all approach, so it’s our job to build a plan that works for you.

How can the ILX Customer Success team help you?

The Customer Success team deliver the ILX Connect service, a wraparound support function that helps you to successfully manage the rollout of your e-learning to achieve maximum return on investment. The team will work with you to product a bespoke strategy that ensures the best approach for meeting your learning objectives.

There are many ways the team can help you to get the most out of your ILX training, including:

Setting up corporate
portals and client administrators

Creating training
plans for your
learners

Arranging a launch
event to promote
training to your business

Tracking and
reporting on learner
progress

Providing technical
support for the
training portal

Organising and
supporting exam
enquiries