APMG-International Change Management™ v3 Foundation & Practitioner Blended Learning

By the end of the course you should be able to:

• Identify key features of the organizational context in which a change initiative is taking place including the benefits the organization is seeking to drive, the approach being taken to the change and the organizational culture.
• Contribute a range of perspectives on the various human responses seen in a change initiative, suggesting ways in which a change can be managed to minimize negative impacts and in which people can be supported through change.
• Distinguish between well-founded concerns about a change and resistance to change, recognizing signs of resistance and proposing approaches that will mitigate it.
• Recommend and support appropriate actions taken by people in various change roles, especially change sponsors, line leaders and change agents, and help to build and maintain effective teamwork through change.
• Describe significant elements of the stakeholder engagement process in a change initiative, and relate this to building appropriate communications strategies
• Discuss with colleagues the different areas of impact of a change initiative, the severity of those impacts and how change progress can be measured.
• Apply key principles to define what needs to be learned by those involved in a change initiative
• Understand how to provide effective and developmental feedback to support others through change
• Apply coaching principles when supporting change leaders at every level
• Demonstrate how to recognise and deal with different sources of conflict during change
• Consider effective ways to facilitate groups to enable collaboration and co-design of change.
• Understand ways to sustain change by identifying organisational levers, adoption approaches and reinforcing systems to help embed change in an organisation

Foundation elearning:

• The context for change
• Organisational context and awareness (OA)   
• People and change (PC)
• Change leadership and teams (CT)
• Stakeholders and communication (SC) Part 1
• Stakeholders and communication (SC) Part 2
• The work of the change manager (WM) Part 1
• The work of the change manager (WM) Part 2
• Exam technique

Practitioner workshop:

This course will revisit some of the Foundation topics namely:

• Organisational context and approach
• People and change
• Change leadership and teams
• Stakeholder engagement and communication
• Work of the Change Manager

and focus on some Practitioner-specific topics:

• Sustaining change
• Learning for change
• Coaching for change
• Handling conflict in change
• Facilitation for co-design

• 12 months access to our accredited Change Management v3 Foundation online learning
• Change Management v3 Foundation exam: must be taken online via web proctor and pass confirmation received prior to attending your workshop (must be taken within 12 months of purchase)
• Two-day Change Management v3 Practitioner workshop (virtual/classroom) (must be taken within 12 months of purchase)
• Change Management v3 Practitioner exam: must be taken online via web proctor (must be taken within 12 months of purchase)
• The official Change Management v3 study guide manual (hardcopy)

Optional extras:

• Pass Protect exam insurance - A cost effective solution, providing insurance and peace of mind if things don’t go to plan with your first exam attempt. For more information and terms and conditions click here

Materials

Please note: A digital version of the official Change Management v3 study guide is available upon redemption of your Change Management Foundation exam voucher on the APMG portal. Instructions regarding how to redeem will be sent directly to your nominated email address.

Exams are taken online via remote proctor. You will be sent an email invitation approximately two working days prior to course commencement with your ILX exam redemption code. You will be able to book your online exam at a date and time of your choice. You are responsible for booking your own exam. For more information about how to take your exam and the technical requirements, please click here. 

Exam format

Foundation exam format:

• Multiple choice
• Four sections, total of 50 questions
• 25 marks required to pass (out of 50 available) – 50%
• 40 minutes duration
• Closed-book

The Foundation qualification is a pre-requisite for the Practitioner qualification.

Practitioner exam format:

• Objective testing based on a case study scenario
• 5 sections of 16 marks each
• 40 marks required to pass (out of 80 available) – 50%
• 2.5 hours duration
• Restricted open book – The APMG Change Management Study Guide

The Change Management qualification is aimed at anyone involved in change at any level within an organisation:

• Change leaders (e.g. senior responsible owners)
• Change managers
• Organisational development managers
• Change ‘agents’ (e.g. business change managers)
• Change implementers (e.g. programme/project managers)
• Change support (e.g. programme/project office) and operational line
• Managers/staff
• Senior management

You must first pass the Change Management Foundation exam to sit the Change Management Practitioner exam.