Blog

The ITIL® 4 dictionary: Explore the key terms and concepts of the methodology

By ILX Team | 5 December 2023

Whether you are an experienced IT service management professional or new to the industry, training in ITIL® 4 will introduce a wealth of new language and concepts. To help you understand this key terminology we’ve curated a list of the core definitions you need to learn before you take your exam. I...

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Let’s all ‘Be More Bruce’ – By Siobhan Ellard

By ILX Team | 5 December 2023

Since the advent of the COVID-19 pandemic, like many organisations, the ILX team’s way of working has evolved to a hybrid workforce model, with the entire salesforce working the majority of their week from home. Whilst this has many benefits, such as the ability to recruit the best people irrespecti...

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Could taking an Agile approach to project management be the future?

By ILX Team | 28 November 2023

Ongoing technological evolutions have made the working world complex and unpredictable, meaning many traditional project management approaches may now be too rigid for some of the challenges facing organisations. As the pace of change across the business world continues to accelerate, Agile is pr...

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Using AI to predict and mitigate project risks

By ILX Team | 21 November 2023

In project management, risk refers to any uncertainty or potential challenge that can impact a project’s success. Risks are inevitable, however, with the right process they can be mitigated to ensure minimal impact on the project’s success. Traditionally risk management has relied heavily on huma...

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Shining a spotlight on The Menopause Charity - Our ILX Group charity of the year

By ILX Team | 14 November 2023

Last year, through a range of fundraising activity including a hike up Mount Snowdon, a Tough Mudder and multiple bake sales, we were able to raise a total of £8,174 for our two focus charities, Cardiomyopathy UK and Don’t Lost Hope. This year we’ve selected our new charity, The Menopause Charity...

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The importance of professional skills in the IT service management industry

By ILX Team | 7 November 2023

The role of an IT service management (ITSM) professional can be demanding, they are often tasked with ensuring the seamless operation of technology services, resolving complex issues, and meeting customer’s high expectations. While technical expertise is clearly necessary, it is also vital that e...

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Become a Chartered Project Professional (ChPP): A roadmap through the Praxis Framework™

By ILX Team | 24 October 2023

According to a report from the Association for Project Management, 58% of Chartered Project Professionals (ChPP) earn over £70,000 annually. The ChPP is an APM Recognised Assessment Scheme, reaching this standard is a professional benchmark that demonstrates an individual’s ability to consistently d...

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