Customer Success Executive

We are currently recruiting for a passionate and driven Customer Success Executive to join our fantastic team at ILX. This is a customer-facing role where you'll have the opportunity to work with large enterprise clients in the private sector. ILX is a leading digital learning services provider, offering a wide range of courses that span from technical to soft skills development. Our dedicated team works to inspire real, lasting change for both individuals and organizations, delivering learning experiences that make a tangible impact.

In this role, you will act as the key point of contact for an established client base, focusing on creating and maintaining strong relationships that drive positive ROI. You’ll work closely with our channel team and be the dedicated customer success support for this sector. You'll manage administrative tasks such as accurately inputting orders into our CRM system and deliver innovative solutions to meet client objectives. Your role will also involve ensuring a seamless client onboarding experience and delivering regular webinars, as well as attending customer meetings.

You will collaborate effectively with cross-functional teams to ensure a cohesive and seamless client experience and will act as the voice of the customer as we develop new products and services. You’ll also work closely with the Head of Customer Success to streamline processes, enhance client experience, and identify upselling opportunities. Your role will be crucial in fostering long-term relationships and ensuring client retention.

We’re seeking someone with strong attention to detail who takes pride in the quality of their work. You should have exceptional relationship-building and interpersonal skills, with a solution-oriented mindset aimed at creating a positive impact on customer experiences. The ideal candidate will be able to manage a fast-paced environment, juggling both reactive and proactive tasks. Proficiency in Microsoft Office is required, and experience with Salesforce CRM is preferred (training will be provided). Strong verbal and written communication skills and a collaborative mindset are essential, as you will be working closely with cross-functional teams to resolve customer issues.

Join a close-knit, customer-focused team dedicated to delivering excellence and making a real impact. This is an exciting opportunity to grow and develop in a dynamic, innovative environment, with a competitive salary and benefits package including 25 days holiday plus bank holidays and one additional day to dedicate to a volunteering day. We offer ongoing training and support to ensure you succeed in your role and advance your career in customer success.

If you’re driven to create exceptional client experiences and want to play an integral role in their ongoing success, we’d love to hear from you!

Please send your cv to michelle.batt@ilxgroup.com quoting reference 013 Customer Service Executive in the subject line.