Terms and Conditions

About Us ILX Group is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the contact page.

Our full terms and conditions can be found here.

Our Contact details:
Venture House, 2 Arlington Square, Downshire Way, Bracknell, RG12 1WA, United Kingdom
Phone: +44 (0)118 321 5090
Email: contactus@ilxgroup.com
VAT Registration Number GB 166523696

Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payments. These are processed by the largest independent Payment Service Provider in the UK, Sage Pay. Your card will be charged in US Dollars. Other currencies shown on the site are for information purposes. If you are wish to purchase using a credit card that is not in US Dollars, simply place your order and your credit card company will convert the US Dollar transaction value shown to your own currency at the credit card company's current exchange rate.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Pass Protect (Valid only for eligible purchases)

Are there any conditions related to Pass Protect?

Pass Protect is an add-on service that becomes available only when the initial exam linked to it has a "fail" result and the original course has been completed in full and, for e-learning customers, the required pass mark achieved in the exam simulator.
Pass Protect is not transferable, non-refundable, and cannot be redeemed for cash or credit, even if it isn't eventually used. Candidates must schedule and take the re-sit exam within 12 months from the date the replacement exam voucher is issued.
All Pass Protect exam resits are taken online via remote proctor. If you want more information about online exams take a look at our dedicated page here.
Pass Protect is exam-specific; it cannot be used for any other offering and is valid only for the exam originally purchased.
Failing to show up for a Pass Protect exam appointment or not rescheduling within the terms associated with the exam prior to their scheduled appointment forfeits candidates' ability to use the Pass Protect replacement exam voucher.
Pass Protect is not available for purchase after a failed exam.

How do I get my Pass Protect?

Simply purchase one of the eligible courses, with the exam cost included and select the Pass Protect product option. This will then be added to your basket to purchase.

If I need to use my Pass Protect or I have any further questions, who should I contact?

For more information regarding Pass Protect please visit this page on our website. If you need to discuss further, please email passprotect@ilxgroup.com and we will be happy to assist you.

Pass Pledge (Valid only for eligible purchases made prior to 1st March 2023)

We're so confident that you'll pass your Foundation exam first time with ILX Group that we offer a Pass Pledge for all our Foundation e-learning courses. If you don't pass, then ILX will allow you take the exam a second time, at no extra cost, as long as it is within three months of taking your original exam.

Are there any conditions related to Pass Pledge?

Provided that you have completed the e-learning in full and that you have passed the exam simulator with a pass mark of 80% before you take your exam, you will be entitled to a free resit. You will have been advised whether you have passed or failed the exam simulator at the time of taking, as it is included within your e-learning. If you're not sure, don't worry, contact us and we will be happy to check for you.

Will my exam resit be online or a paper exam?

All exam resits are taken online via remote proctor. If you want more information about online exams take a look at our dedicated page here.

Which courses does "Pass Pledge" apply to?

We offer a Pass Pledge on all of our Foundation e-learning courses.

How do I get my Pass Pledge?

Simply purchase one of our e-learning Foundation courses, with the exam cost included and the Pass Pledge will automatically be applied.

If I need to use my Pass Pledge or I have any further questions, who should I contact?

Please email contactus@ilxgroup.com and we will be happy to assist you.

Exam Vouchers

If you have booked a classroom course, the relevant exam(s) will be taken during your time in the classroom. Should you wish to reschedule your exam, there will be an additional $115 administration fee.

If you purchased an e-learning licence or blended learning course that includes exams, you should have received an email with an exam code with instructions on how to redeem. You will need this once you've made your decision about when to sit your exam.

If you wish to reschedule your exam at any point please email exambookings@ilxgroup.com. Please be aware that charges may be applicable for cancellation or transference, we will advise what these are upon request.

You cannot extend a voucher or code that has already expired. Instead you will need to repurchase at the full RRP.

Shipping And Handling All products shipped within the United States will be subject to a standard shipping charge of $40.00 .

Delivery Schedule We will normally send your order out within 5 business days. Allow up to 10 days for delivery.

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free. Our VAT Registration number is: GB 166523696.

Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee We guarantee your satisfaction. All of our products come with a 7 day no quibble money back guarantee. After 7 days refunds will be given at the company's discretion. The customer is responsible for any shipping costs. It is recommended that products are returned via courier or recorded delivery service.

Sale terms and conditions Click here for the terms and conditions that apply for products purchased during sale periods.

Reaching Us If you need to reach us, please email us using the link on the contact page, alternatively, you can call on (212) 618 1261 (Worldwide +44 1270 611 600) or write to us at 14 Wall Street 20th Floor New York City New York 10005 United States

Privacy Policy ILX Group does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at https://www.legislation.gov.uk/uksi/2000/2334/contents/made

E-Licence Term and Termination

E-learning access is for one (1), three (3), twelve (12) months from the date on which they are purchased by the Customer. No refunds shall be given for the cancellation of E-learning courses no matter when cancellation is notified to us if the E-learning licence was issued. The exam vouchers purchased in connection with each licence must be redeemed before the licence expires.

E-learning licences are non-transferable.

Exams and classroom work shops associated with our Blended Learning courses must be booked and attended during the Licence Period. The Licence will terminate immediately on the expiry of the Licence Period.

Classroom Courses (face to face), Cancellation and Transfer

Customer cancellations or transfers will only be accepted if made in writing and received at least four weeks before the start of a classroom course. Where the notice (to cancel) given is less than four weeks, but more than two weeks, cancellations or transfers will incur a charge equivalent to 50% of the course fee. Where cancellations or transfers are made less than two weeks to the start of a course, a charge equivalent to 100% of the course fee will still be payable by the Customer. The Customer accepts that cancellations or transfers made within four weeks or less notice means that ILX will have difficulty in finding a new customer to take the customers place and that the above fees represent a real and fair pre-estimate of the costs and loss of profits ILX could have made had the customer not cancelled or transferred.

Virtual Classroom, Cancellations and Transfer

Where the notice to cancel is given is less than four weeks but more than two weeks, this will incur a charge equivalent to 50% of the course fee. Where cancellations are made less than two weeks to the start of a course, a charge equivalent to 100% of the course fee will still be payable by the Customer

Where a transfer request is made in writing and received at least four weeks before the start of the virtual course a transfer fee of GBP £125/ USD $140/ AUD $200/ NZD $200 will be applicable. The Customer accepts that transfers made means that ILX will have to recover costs and that the above fees represent a real and fair pre-estimate of the costs and loss of profits ILX could have made had the customer not requested to transfer.

In respect of Blended Learning courses containing an e-learning and workshop or exam element, the Customer must attend the workshop and or exam element(s) within the Licence Period. Should the Customer fail to attend within this period then ILX reserves the right to charge the Customer another fee to book the workshop and or exam element, which will be charged at the market rate (in current).