This course equips participants with the tools to resolve conflicts effectively, fostering positive outcomes and improving relationships with teams, suppliers, partners, and third parties. Build your confidence in managing disputes constructively and collaboratively, so that all stakeholders are united and working together towards a common goal.
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Creating Successful Outcomes Between Teams, Suppliers, Partners or Third Parties
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Learn essential skills
Course overview
Deliver constructive conflict resolution
This 3.5-hour course, available in both a classroom and live virtual classroom setting, offers strategies to manage conflicts, enhance communication, and foster collaboration across internal teams, suppliers, partners, and external stakeholders.
Learning objectives
- Learn how to unite different teams, departments, or organisations
- Discover how to manage conflict between teams and vendors
- Effectively handle conflict with partner organisations and third parties
- Navigate and manage differing or competing expectations, ideas, and opinions
What you'll learn
Managing collaborations between multiple teams and stakeholders means not everyone will always agree. The conflict resolution course will help you be the person who can instigate and maintain productive relationships between stakeholders to ensure successful results and a harmonious working environment.
Uniting stakeholders
Learn how to align diverse stakeholders by identifying shared goals and fostering collaboration, strategies to build consensus and create a cohesive approach to achieving organisational objectives.
Mediating conflict
Develop skills to mediate disputes effectively, ensuring fair resolutions that maintain trust and professionalism. Gain techniques to navigate challenging conversations and turn conflict into productive outcomes.
Managing differing or competing opinions
Master the art of handling differing perspectives while promoting constructive dialogue. This module equips you with tools to balance competing priorities and guide teams towards mutually beneficial solutions.
What's included
- 3.5 hours of instructor-led training in a classroom or virtual classroom setting
FAQs
Learn the art of maintaining fruitful and productive working relationships between different collaborating parties, proactively resolving challenges and difficulties that may arise.
What is conflict resolution?
Conflict resolution is the process of addressing and resolving disputes constructively. It involves effective communication, negotiation, and collaboration to reach mutually agreeable solutions that preserve relationships and foster positive outcomes.
Why is conflict resolution important in business?
Conflict resolution is vital in business as it minimises disruptions, strengthens relationships, and promotes teamwork. It ensures smoother operations, enhances productivity, and creates a collaborative work environment where differences are managed constructively.
How might excelling in conflict resolution positively impact my career?
Excelling in conflict resolution demonstrates leadership, communication, and problem-solving skills. It builds trust and strengthens relationships, positioning you as a reliable professional capable of navigating challenges – qualities highly valued for career advancement.
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