ITIL® 4 Create, Deliver and Support (CDS)

This course teaches you to establish an effective flow of work by planning and managing resources within value streams. You’ll explore modern approaches like SHIFT LEFT, which empowers teams to address issues earlier in the lifecycle, improving efficiency and reducing bottlenecks. Additionally, Continuous Integration and Continuous Delivery (CI/CD) helps automate and accelerate service updates, ensuring rapid, reliable delivery. These techniques enable you to build flexible, optimised services that meet demand, support proactive management, and encourage a systems-thinking approach across IT operations. 

Learn how to integrate cutting-edge technologies such as robotics, AI, machine learning, and advanced analytics across the value chain. By incorporating these innovations, you’ll enhance automation, decision-making, and service personalisation, boosting operational efficiency and responsiveness. Robotics and AI streamline routine tasks, reducing manual workloads and freeing up resources, while machine learning and analytics offer predictive insights for better planning and faster issue resolution. This flexible, tech-enabled approach ensures your IT services can adapt seamlessly as new technologies emerge, maintaining a competitive edge and supporting continuous service improvement. 

This course will help you build a culture of success by embracing new ways of working, such as Agile and DevOps. These approaches foster better communication and integration across service creation, delivery, and support, allowing teams to respond rapidly to change and drive continuous improvement. By adopting Servant Leadership, you’ll learn to empower teams to operate autonomously and make decisions aligned with organisational goals. This leadership style encourages collaboration, accountability, and innovation, ultimately creating resilient teams that are prepared to adapt and excel in dynamic environments.