A guide to ITSM change freezes

By ILX Team | 16 December 2020

Having a period of restricted changes over Christmas, into the New Year, or in fact at any time that is right for your organisation can truly be of great benefit. ITSM change freezes can protect business operations at times where major changes are underway, when you have fewer IT professionals worki...

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How to promote your ITIL Certification

By ILX Team | 30 November 2020

So, you’ve studied hard, working to gain ITIL Certification. Well, as well as being equipped with a professional approach to service delivery, there is a lot to be gained from promoting your qualification. It will differentiate you against the competition, strengthen your reputation, and instill a s...

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Event management in ITIL® 4

By ILX Team | 17 October 2019

The ability to monitor, analyse, and respond to events within an IT environment is a critical factor in maintaining the health, performance, and reliability of any IT service. ITIL® 4 offers an approach to help with this. Learn more about ITIL 4 and how it can benefit your organisation. What is...

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What are ITIL problems and how do you manage them?

By ILX Team | 10 July 2019

In IT management, a problem is the cause of one or more incidents. When an incident occurs, its root cause sometimes requires investigation, but not always. For example, some incidents are easily identifiable and obvious, like a forgotten password or a malfunctioning mouse. We use problem management...

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What is ITIL change management and why is it important?

By ILX Team | 27 June 2019

Change happens all the time. For a forward-thinking company with ambitious objectives and goals, change is a natural part of progression. But it needs consideration and management, especially when it has the potential to disrupt existing workflows and important processes such as IT. This is why I...

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Understanding risk management

By ILX Team | 30 May 2019

‘ITIL is the most widely accepted approach to IT service management worldwide’, quotes AXELOS. Using ITIL best practices can help businesses, organizations, and individuals adapt and embrace change, transformation, and growth. The process enables businesses and individuals to maximize value from the...

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Disaster recovery in an ITIL environment

By ILX Team | 21 February 2019

Disaster recovery is an incredibly important part of modern business planning. Companies without an effective disaster recovery plan often struggle to cope with cyberattacks, fires, floods, or loss of connectivity. The better your disaster recovery plan, and the more familiar your staff are with imp...

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