Exam resits

Once you have received your official exam results, please forward a copy by email to passprotect@ilxgroup.com requesting your Pass Protect exam. You will need to quote your ILX order reference number, which can be found on your original invoice. All Pass Protect claims must be submitted within three months of the date of the initial exam.

Once issued, your Pass Protect exam voucher remains valid for 12 months giving you time to prepare for your next exam and to book the resit. This 12-month period only applies to Pass Protect – if you purchased eLearning from ILX, it does not extend the term of your original learning licence.

Please be aware, resits are only available via online proctor.

• Pass Protect is an add-on service that becomes available only when the initial exam linked to it has a “fail” result, the original course has been completed in full and, for eLearning customers, the required mark in the exam simulator has been achieved
• Pass Protect is not transferable, non-refundable, and cannot be redeemed for cash or credit, even if it isn't eventually used. Candidates must schedule and take the resit exam within 12 months from the date the replacement exam voucher is issued
• Pass Protect is exam-specific; it cannot be used for any other offering and is valid only for the exam originally purchased
• Failure to show up for a scheduled Pass Protect exam appointment will forfeit your right to use the Pass Protect voucher. If you need to reschedule, please get in touch ahead of your booked exam date to ensure you remain within the terms of this exam resit service
• Pass Protect is not available for purchase after a failed exam

If you are unsuccessful with your first exam, then the resit option is enabled. When the official exam results are released, you will be notified by email to schedule your resit exam. This will be enabled in your PeopleCert portal and is visible in your candidate profile.

You have up to six months to prepare and take your resit from the date of the initial exam. This period only applies to Take² and if you purchased eLearning from ILX it does not extend the term of your original learning licence.

Resits are only available via online proctor.

• Take² is an add-on service that becomes available only when the initial exam linked to it has a “fail” result
• Take² is not transferable, non-refundable, and cannot be redeemed for cash and credit, even if it isn't eventually used. Candidates must schedule and take the resit exam within six months from the date of their initial exam
• Take² is exam-specific; it cannot be used for any other offering and is valid only for the exam originally purchased
• Failure to show up for a scheduled Take² exam appointment will forfeit your right to use the Take² generated voucher. If you need to reschedule, please get in touch ahead of your booked exam date to ensure you remain within the terms of this exam resit service
• Take² is not available for purchase after a failed exam