According to People Management, 60% of employees would rather climb the career ladder with robust training than boost their wallets; as such it’s perplexing to see organisations slashing their learnin...
Sustainable development is the second most in-demand skill this year with 78% of organisations planning to invest in it, according to our research. But it’s also something many organisations struggle...
The prevalence of generative AI tools such as, ChatGPT, is demonstrating the value of AI first-hand to organisations. Which is why it’s unsurprising that AI is the most in-demand skill this year, acco...
This year businesses find themselves navigating a complex web of challenges as they battle to keep up with the pace of technological change and remain afloat through the cost-of-living crisis, all wit...
The ITIL® 4 guiding principles serve as a set of recommendations and best practices to help support organisations through their IT service management (ITSM) processes. Adhering to these principles all...
Our research found that 94% of organisations either currently have or are planning to gain an understanding of how to support neurodiverse employees this year[1]. As our workforces continue to diversi...
Our annual research report is launching this month, but here are some initial exciting insights that we want to share with you. As with previous years, we have surveyed a series of 250 business, HR, a...
The world is changing unpredictably, business agility can help organisations to respond effectively to these VUCA (volatility, uncertainty, complexity, ambiguity) conditions.
What does it mean to b...
Whether you are an experienced IT service management professional or new to the industry, training in ITIL® 4 will introduce a wealth of new language and concepts. To help you understand this key term...
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