ITIL® 4 Foundation and ITIL 4 Direct Plan and Improve Bundle Online

This e-learning bundle is ideal for anyone looking to kick-start their journey through the ITIL 4 certification framework, but isn’t sure which route they want to take – you must have passed the ITIL 4 Foundation module before you can do any of the other qualifications, and ITIL 4 Direct, Plan and Improve is the one module that sits across both the Managing Professional and Strategic Leader streams.

You have 12 months to complete both courses, and so all the learning can be done at your own pace.

Course overview

About the course

The ITIL 4 Foundation course provides delegates with an extensive introduction to the core concepts of ITIL 4. It helps your understanding of the ITIL 4 principles and demonstrates how it can improve an individual’s work and the work of the organisation.

The ITIL 4 Direct Plan and Improve qualification provides you with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction. It teaches you a practical and strategic method for planning and delivering continual improvement with the necessary agility.

Direct Plan and Improve (DPI) is one of the pre-requisites for the designation of ITIL 4 Managing Professional which assesses the candidate’s practical and technical knowledge about how to run successful IT-enabled services, teams and workflows. It is also a pre-requisite for the designation of ITIL 4 Strategic Leader, which assesses the candidate’s ability to build and implement an effective IT and digital strategy that can tackle digital disruption and drive success.

Duration

The Foundation elearning takes approximately 10-12 hours and the DPI takes approximately 12-14 hours to complete.

Learning objectives

At the end of the Foundation course, you will:

Understand the key concepts of ITIL service management
Understand how ITIL guiding principles can help organizations to adopt and adapt ITIL service management
Understand the four dimensions of ITIL service management
Understand the purpose and components of the ITIL service value system, and the activities of the service value chain, and how they connect
Understand the key concepts of continual improvement

At the end of the Direct, Plan and Improve course, you will:

Understand the key concepts of direct, plan & improve
Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
Understand the role of GRC and know how to integrate the principles and methods into the service value system
Understand and know how to use the key principles and methods of continual improvement for all types of improvements
Understand and know how to use the key principles and methods of communication and organizational change management to direction, planning and improvement
Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement
Understand and know how to direct, plan and improve value streams and practices

What's covered?

ITIL 4 Foundation

Introduction and overview
Key concepts of service management
Four dimensions of service management
Service value system
Introduction to practices
Purpose of 11 practices and some definitions
Introduction to seven key practices in detail
Continual improvement
Change control
Incident management
Service request management
Service desk
Service level management
Exam simulator

DPI

Introduction and overview of DPI
Foundation recap
Key concepts of DPI
Key principles of DPI
GRC and DPI
Continual improvement
Organizational change management and communication
Interfaces across the value chain
Measurement and reporting
Value streams
Exam simulator

What's included?

12 months online access to our accredited ITIL 4 Foundation elearning
12 months online access to our accredited ITIL 4 Direct, Plan and Improve elearning
The official ITIL 4 Foundation manual (digital)
The official ITIL 4 DPI manual (digital)
ITIL 4 Foundation exam: Valid for 12 months from purchase date. Exam must be taken online via remote proctor
ITIL 4 Direct, Plan and Improve exam: Valid for 12 months from purchase date. Exam must be taken online via remote proctor

Optional extras:

The official ITIL 4 Foundation manual (hardcopy)
The official ITIL 4 DPI manual (hardcopy)
Take² exam insurance – A cost effective solution, providing insurance and peace of mind if things don’t go to plan with your first exam attempt. For more information and terms and conditions click here

Materials

Digital official manual: You will be sent an email invitation within 48 hours of your purchase to register on the Peoplecert portal. Once registered you will be able to access the digital version of your manual. Please note: There is a 5-year limitation in accessing your eBook.

Hardcopy official manual: If you decide to purchase the hardcopy official manual as an optional extra your manual will be shipped to your chosen address within 48 hours of purchase.

Exam information

Exams are taken online via remote proctor. You will be sent an email invitation within 48 hours of your purchase to register on the Peoplecert portal. Once registered you will be able to book your online exams at a date and time of your choice. You are responsible for booking your own exams. For more information about how to take your exam and the technical requirements, please click here.

Recertification: This certification has a renew within three years of the award date to remain current. There are multiple ways to recertify, more information regarding the options can be found here.

Exam format

ITIL 4 Foundation

Closed book
60 minutes duration
40 questions each worth 1 mark
Pass mark 65% or higher (26 marks or above)

ITIL 4 DPI

90-minute duration
Closed book
40 questions
Pass mark is 70% or higher – a raw score of 28 marks or above

Target audience

ITSM Managers and aspiring ITSM Managers
Individuals working in other parts of “IT” (digital, product, development) with strong interface with service delivery
Managers of all levels involved in shaping direction and strategy or developing a continually improving team

Pre-requisites

There are no formal pre-requisites for the ITIL 4 Foundation.

For the DPI exam there are two formal prerequisites. You must have passed the ITIL 4 Foundation examination and you must attend an accredited training course.

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