ITIL® 4 Direct Plan and Improve (DPI) Classroom

At the end of the course, you will:

• Understand the key concepts of direct, plan & improve
• Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
• Understand the role of GRC and know how to integrate the principles and methods into the service value system
• Understand and know how to use the key principles and methods of continual improvement for all types of improvements
• Understand and know how to use the key principles and methods of communication and organizational change management to direction, planning and improvement
• Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement
• Understand and know how to direct, plan and improve value streams and practices

• Module 1: Course introduction
• Module 2: Core concepts of DPI
• Module 3: DPI through service value chain and guiding principles
• Module 4: Role of direction in strategy management
• Module 5: Implementation of strategies
• Module 6: Introduction to assessment and planning
• Module 7: Assessment and planning through VSM
• Module 8: Measurement, reporting, and continual improvement
• Module 9: Measurements and continual improvement through dimensions and SVS
• Module 10: OCM principles and methods
• Module 11: Communication principles and methods
• Module 12: SVS development using four dimensions

This is an intensive three-day course that includes the following:

• All accompanying course material (hardcopy)
• Online pre-course
• The official ITIL 4 DPI manual (digital & hardcopy)            
• The cost of the ITIL 4 DPI examination (valid for 12 months from purchase date. Exam must be taken online via remote proctor)

Optional extras: 

• Take² exam insurance – A cost effective solution, providing insurance and peace of mind if things don’t go to plan with your first exam attempt. For more information and terms and conditions click here

Materials

Hardcopy course material: You will be provided with a printed version of the course material. This will be issued on day one of your course.

Digital and hardcopy official manual: You will be given access to both a digital and hardcopy version of the official manual. The hardcopy will be issued on day one of your course with your course material. For the digital version you will be sent an email invitation approximately two working days prior to course commencement to register on the Peoplecert portal. Once registered you will be able to access the digital version of your manual. Please note: There is a 5-year limitation in accessing your eBook.

Exams are taken online via remote proctor. You will be sent an email invitation approximately two working days prior to course commencement to register on the Peoplecert portal. Once registered you will be able to book your online exam at a date and time of your choice. You are responsible for booking your own exam. For more information about how to take your exam and the technical requirements, please click here. 

Recertification: This certification has a renew within three years of the award date to remain current. There are multiple ways to recertify, more information regarding the options can be found here.

Exam format

• 90-minute duration
• Closed book
• 40 questions
• Pass mark is 70% or higher – a raw score of 28 marks or above

• ITSM managers and aspiring ITSM managers
• Managers of all levels involved in shaping direction and strategy or developing a continually improving team
• Existing ITIL qualification holders wishing to develop their knowledge

There are two formal prerequisites in order to sit this exam. You must have passed the ITIL 4 Foundation examination and you must attend an accredited training course.

Pre-course

There is mandatory pre-course work that must be undertaken prior to attending this course. You will be sent full instructions prior to the event. In addition, whilst attending the course there will also be some exam preparation evening work.