Gain the knowledge and skills needed to achieve the ITIL 4 Managing Professional designation. Access five globally recognised ITIL 4 certifications, with comprehensive training in the widely adopted IT service management framework used worldwide.
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ITIL® 4 Managing Professional Bundle
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Course 1
ITIL® 4 Foundation
Course 2
ITIL® 4 Create, Deliver & Support
Course 3
ITIL® 4 Drive Stakeholder Value
Course 4
ITIL® 4 High Velocity IT
Course 5
ITIL® 4 Direct, Plan & Improve
Elevate your career in service management with our ITIL 4 Managing Professional Learning Path
Gain practical and technical knowledge for running successful IT enabled services, teams and workflows – essential in our rapidly evolving digital world. Learn the skills you need to optimise IT services, enhance team performance, and meet changing technological demands, whilst ensuring value is co-created between your business and its customers.
Learning objectives
- Understand service management and the ITIL 4 concepts
- Learn the ITIL 4 SVS, ITIL 4 SVC, and guiding principles
- Plan and build service value streams for effective delivery
- Explore ITIL practices contributing to service creation and support
- Map customer journeys, effectively target markets, and foster stakeholder relationships
- Shape demand, define service offerings, and ensure continual value co-creation
- Understand high-velocity IT concepts and demands on IT
- Learn the digital product lifecycle through the ITIL operating model
- Understand key principles of planning, OCM, communication, and continual improvement
- Improve organisational success by embedding governance, risk and compliance
What you'll learn
Master the ITIL 4 core concepts, including the service value system, the service value chain, the four dimensions of service management, and the guiding principles. Gain practical skills to create, design, and manage IT-enabled products and services, enhance service delivery, streamline operations, and drive measurable improvements for organisational success.
ITIL 4 Foundation
Gain a solid grounding in the ITIL 4 service management framework and how it can be adopted and adapted within your business. You’ll learn about the key concepts within ITIL 4, including the guidance principles and the practices, equipping you with knowledge to optimise service management activities.
ITIL 4 Create, Deliver & Support
Learn how to create, deliver and support services, build service value streams, manage resources effectively, and apply the ITIL 4 practices to enhance service delivery, support, and restoration, driving operational success.
ITIL 4 Drive Stakeholder Value
This course teaches you how to map and design customer journeys, target stakeholders and foster effective relationships, and align service expectations. Ensuring continual value creation and a customer-centric approach to services is embedded within your business.
ITIL 4 High Velocity IT
Learn to navigate and meet the demands of digital enterprises, manage the digital product lifecycle, apply ITIL principles for delivering high-velocity IT, and contribute to value creation through fast, resilient, and customer-focused digital products.
ITIL 4 Direct, Plan & Improve
Discover the key concepts of the Direct, Plan & Improve guidance, helping you strategically direct and plan services, integrate governance, compliance, and risk, drive continual improvement and organisational change, and optimise value streams for enhancing service delivery in line with your business’s requirements.
What's included
- ITIL 4 Foundation accredited eLearning and exam
- ITIL 4 Create, Deliver & Support accredited eLearning and exam
- ITIL 4 Drive Stakeholder Value accredited eLearning and exam
- ITIL 4 High Velocity IT accredited eLearning and exam
- ITIL 4 Direct, Plan & Improve accredited eLearning and exam
- Official digital manuals for all certifications covered by this Learning Path
- Further optional extras available at checkout
FAQs
The ITIL 4 Managing Professional Learning Path equips you with advanced skills to optimise IT service delivery, foster innovation, and drive measurable improvements for organisational success.
How is the learning path delivered?
All five courses are available as eLearning, and you have access for 12 months. See the eLearning page to learn more about this study option.
How are the exams structured?
The exam formats are as follows, and they are all taken via online remote proctor:
- ITIL 4 Foundation: 60 minutes, 40 multiple choice questions, closed book, 65% pass mark
- ITIL 4 Create, Deliver & Support: 90 minutes, 40 multiple choice questions, closed book, 70% pass mark
- ITIL 4 Drive Stakeholder Value: 90 minutes, 40 multiple choice questions, closed book, 70% pass mark
- ITIL 4 High Velocity IT: 90 minutes, 40 multiple choice questions, closed book, 70% pass mark
- ITIL 4 Direct, Plan & Improve: 90 minutes, 40 multiple choice questions, closed book, 70% pass mark
Do all five certifications expire?
Yes, to remain current you must renew your certifications within three years of the award date. There are many different ways you can recertify. Visit the PeopleCert website to learn more.
What are the benefits of achieving the ITIL 4 Managing Professional designation?
This learning pathway provides you with a unique opportunity to pass all ITIL 4 certifications that comprise the Managing Professional designation. By achieving this designation, you’ll demonstrate that you possess a broad skillset for the creation, delivery, and management of IT-enabled products and services, meeting the needs of your business’s objectives and customers. You’ll have the knowledge to optimise service management, drive continual improvement, foster stakeholder relationships, navigate digital demands, and align services with business goals to ensure value co-creation.
How do I access the digital versions of the ITIL 4 manuals?
You’ll be sent an email invitation within 48 hours of your purchase to register on the PeopleCert portal. Once registered you can access the digital version of your manual. Please note: There is a five-year limitation in accessing your eBooks. If you choose to purchase the hardcopy official manual as an optional extra, your manual will be shipped to your chosen address within 48 hours of purchase.
What our customers say
“We have certain clients and customers that will only work with people who are certified in PRINCE2® and ITIL® 4. As a result, providing this training from ILX and getting our teams certified has opened up many doors for us.”
Susanne Seidl, Specialist Learning & Development, Konica Minolta
"Good, experienced teacher, well balanced and clear course – just what I needed to prepare for the ITIL® exam."
Jacky Droushoudt, ITIL 4 training delegate
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