Lean Six Sigma for Services Yellow Belt Virtual

Lean six sigma is a structured problem-solving methodology designed to help organisations introduce and sustain a culture of continuous process and service improvement. Lean six sigma is widely recognised as one the most successful improvement methods of all times. ILX use a unique lean six sigma framework designed specifically for organisations in finance, telecommunications, public sector, transport, utilities, and information technology.

Course overview

About the course

The Yellow Belt is the entry level for formal certification and is ideal for anyone involved in continuous improvement. ILX Yellow Belt training is delivered via virtual workshops and combines online sessions, hands on project work and remote coaching. We utilise real case studies and examples from delegates which are integrated and used throughout the sessions.

What is virtual classroom training?

ILX’s virtual instructor-led training combines the personal teaching experience of a classroom, with the ease and flexibility of a virtual environment. Our virtual courses are interactive and engaging, allowing participants to communicate with both the instructor and each other in a collaborative manner. Please review our FAQs for more information relating to virtual learning, including the technical specifications.

Duration

This course is structured across two, four-hour virtual workshops. Workshops can be delivered either over two consecutive days or with a gap of one week between each virtual session. Delegates are expected to complete post workshop assignments.

Learning objectives

Upon the completion of the course, delegates will be able to:

Identify improvement opportunities in their organisation (Project selection)
Apply team problem solving and process analysis techniques
Perform process value analysis and root cause analysis
Participate in lean six sigma DMAIC projects and lead targeted improvement initiatives
Use lean, kaizen and six sigma tools to drive continuous process and service improvement

Benefits

For the individual

Learn valuable problem-solving skills and tools
Prepare to work effectively on lean six sigma DMAIC projects

For the organisation

Increase process improvement and problem-solving knowledge of staff
Shorten the cycle time of improvement projects
Maximise the return on investment from change and Improvement initiatives
Accelerate the cultural transformation toward continuous process improvement

What's covered?

Each online workshop covers the key principles of the lean six sigma DMAIC methodology and the use of key tools for process improvement.

Lean six sigma – Introduction and key concepts
Lean six sigma project selection
DEFINE: The voice of the customer
DEFINE: The voice of the process
MEASURE: The measurement framework
MEASURE: The process for measurement
ANALYSE: The process view
ANALYSE: The data view
ANALYSE: The root causes
IMPROVE: Overview
CONTROL: Overview
Lean six sigma and change management
Lean six sigma for services – Delegates project work

What's included?

Two, four-hour virtual workshops
Support from subject matter expert on project selection and project coaching
Course materials

Exam information

Delegates are awarded the ILX Yellow Belt certificate upon completion of the virtual workshops.

Target audience

Change leaders and executives
Programme and Project Managers
Improvement professionals
Business analysts
Head of Change and Transformation
Service Managers
IT professionals
Customer experience teams

Pre-requisites

There are no formal pre-requisites to attend this course.

Pre-course

Delegates are required to identify a specific process challenge or project idea in their organisation and share an outline of the problem (a “problem statement”) with the trainer. Problem statements are then discussed during the training and used as case study to illustrate the application of tools and techniques from lean six sigma.

Why Choose ILX learning?

500,000+
graduates

5,000+
corporate clients

96%
customer satisfaction