ITIL® training programmes
ITIL® is a collection of best practices in IT service management. The framework allows you to monitor, sculpt and improve your IT services, and is particularly valuable in a customer service based management system. Not just for IT teams, the ITIL courses incorporate a wide range of departments, from design to development, improving the way these teams interact and manage the IT infrastructure.
The ITIL 4 update took place at the beginning of 2019. As a result the course now better reflects the fast-paced and complex environment we live in, opening ITIL up to a wider range of professionals working across the digital landscape.
ITIL 4 expands on previous versions of the framework, support existing investments in ITIL, and provides a full-service digital operating model for delivering and operating tech-enabled products and services, including emerging technologies such as robotics and AI.
ITIL podcast
ITIL® 4 Foundation plus pack
The ILX e-learning plus pack offers everything you need to pass your ITIL 4 Foundation certification – access to our online learning platform, an exam voucher, and a copy of the official manual.
ITIL® 4 Foundation
Get an introduction to the ITIL 4 framework and learn the fundamental concepts of IT service management with this Foundation course.
+1 844 670 9260
ITIL® 4 Foundation and ITIL 4 Direct Plan and Improve Bundle
Get started on your journey towards either ITIL 4 Managing Professional or ITIL Strategic Leader with both of these required modules.
ITIL® 4 Managing Professional Bundle
Comprising of five courses, the Managing Professional bundle equips ITSM professionals with all the knowledge and skills needed to succeed in the industry.
ITIL® 4 Strategic Leader Bundle
Designed for senior IT professionals, and comprising of three courses, this bundle will give you a comprehensive understanding of how IT can affect and influence overall business strategy.
ITIL® 4 Create Deliver and Support (CDS)
Designed for IT professionals responsible for service delivery, this course will teach the knowledge and skills required to effectively design, deliver and support services in alignment with customer expectations.
+1 844 670 9260
+1 844 670 9260
ITIL® 4 Direct Plan and Improve (DPI)
With a strong emphasis on effective strategic direction, the ITIL 4 DPI course will teach you how to lead ITSM initiatives, drive organisational change and deliver value to customers.
+1 844 670 9260
+1 844 670 9260
ITIL® 4 Drive Stakeholder Value (DSV)
Build positive stakeholder relationships with the ITIL 4 DSV course. Learn how to understand customer needs and expectations, and deliver services that meet these requirements.
+1 844 670 9260
+1 844 670 9260
ITIL® 4 High Velocity IT (HVIT)
Learn how to thrive in dynamic environments and deliver IT services that drive business value and competitive advantage with this ITIL 4 HVIT certification.
+1 844 670 9260
+1 844 670 9260
ITIL® 4 Digital and IT Strategy (DITS)
Designed for existing and aspiring IT leaders, this course will teach you how to create, implement and sustain an effective IT and digital strategy.
+1 844 670 9260
+1 844 670 9260
ITIL training FAQs
Which certification is best for ITIL?
Before progressing further into the ITIL certification scheme all individuals must first pass the ITIL 4 Foundation qualification. This entry-level course teaches the key concepts of ITSM and will give learners a solid grounding in the fundamental concepts and terminology used in the ITIL framework.
As each ITIL 4 course teaches a different aspect of ITSM, where to progress next is entirely down to the individual and their given career aspirations.
Is ITIL 4 in demand?
ITIL has been a sought-after IT certification for over 30 years, and there are millions of certified professionals worldwide. By certifying in ITIL 4, you will be taught a flexible, end-to-end operating model that will enable you to create, design and manage digitally enabled products and services effectively.
What is the ITIL training?
Each of the ILX ITIL training courses prepares you for the relevant exam, to gain your certification. There are different training options available:
- E-learning: learn at your own pace with a 12-month licence to our online training portal
- Virtual: a live virtual classroom where you will learn from an experienced trainer
- Classroom: a face-to-face workshop that provides a collaborative learning environment
Is ITIL certification worth it?
According to the 2019 ITSM Benchmarking Report from Axelos, 83% of IT professionals believe ITIL certifications are essential for anyone working in IT service management. An ITIL 4 qualification equips individuals with the practical skills and tools needed to drive organisational success through IT service management, and is therefore a worthwhile investment for another looking to progress their career in this field.
Is the ITIL 4 exam hard?
How difficult an individual will find the ITIL 4 exams is largely dependent on their experience, commitment to training and the course they are completing. As an introductory course, the Foundation exam is achievable for those new to industry, but some of the other qualifications may require a deeper understanding of ITSM and the ITIL framework.
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