Gain a solid understanding of the globally recognised ITIL 4 service management framework and its core concepts during the Foundation course. While the Direct, Plan & Improve training equips you with the knowledge to align strategy with operations and build a continually improving culture for success.
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ITIL® 4 Foundation and DPI Bundle
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Course 1
ITIL 4® Foundation
Course 2
ITIL 4® Direct, Plan & Improve
Learn essential skills
ITIL® 4 Foundation and Direct Plan & Improve Learning Path
Learn the fundamentals of ITIL 4 and drive organisational change with this learning path
The Foundation course introduces you to the key ITIL 4 concepts, such as the guiding principles, service value system, and practices. Building on this knowledge, Direct, Plan & Improve gives you a deeper understanding of continual improvement, governance, and how to ensure IT services are aligned with strategic objectives.
Learning objectives
Understand and learn:
- The ITIL 4 core concepts and terminology
- Continual improvement techniques to optimise organisational performance
- Apply governance, risk, and compliance within service management activities
- Develop communication strategies to deliver impactful improvements and align teams
- Use measurement and reporting to enhance service delivery and outcomes
- Align IT services with organisational goals to drive continuous improvement
What you'll learn
The ITIL 4 Foundation and Direct, Plan & Improve Learning Path provides essential knowledge of the ITIL framework, helping you create, deliver and manage effective IT and digital services. Learn how to optimise IT service management activities, drive continual improvement, and ensure your business remains competitive.
ITIL 4 Foundation
The Foundation course will introduce you to the principles of IT service management. You’ll learn how to adopt the ITIL 4 framework, covering core concepts including the four dimensions of service management, service value system, service value chain and guiding principles. Also, explore continual improvement techniques to enhance organisational efficiency and improve service delivery.
ITIL 4 Direct, Plan & Improve
Gain the practical skills to optimise IT service delivery. You’ll learn how to integrate governance, use continual improvement techniques, and enhance value streams for greater efficiency. Additionally, the course focuses on communication, organisational change, and measurement strategies, enabling you to drive effective improvements and align IT operations with organisational goals.
What's included
- Accredited ITIL 4 Foundation and Direct, Plan & Improve training
- ITIL 4 Foundation and Direct, Plan & Improve exams
- Official ITIL 4 Foundation and ITIL 4 Direct, Plan & Improve manuals
- Tutor support
- Further optional extras, including Take2 exam insurance, available at checkout
FAQs
Gain an introduction to the ITIL 4 framework and develop practical strategies to improve service delivery, drive innovation, enhance value streams, and drive meaningful outcomes within your business.
How is the learning path delivered?
Both of these courses are available as eLearning, and you have access for 12 months. Learn more about our eLearning study option.
How are the exams structured?
The exam formats are as follows:
- ITIL 4 Foundation: 60 minutes, 40 multiple choice questions, closed book, 65% pass mark
- ITIL 4 Direct, Plan and Improve: 90 minutes, 40 multiple choice questions, closed book, 70% pass mark
Do the two certifications expire?
Yes, to remain current you must renew your certifications within three years of the award date. There are many different ways you can recertify. Visit the PeopleCert website to learn more.
Is there a difference between ITIL 4 Foundation and ITIL 4 Direct, Plan and Improve?
Yes, there is a difference between the two. The Foundation course introduces you to the ITIL 4 guidance, concepts, tools, and techniques to give you a broad understanding of IT service management. Direct, Plan and Improve is a higher-level module that builds on this foundation by teaching you strategic methods for planning, governance, and continual improvement, ensuring IT services are aligned with organisational goals.
What are the core benefits of combining ITIL 4 Foundation and ITIL 4 Direct, Plan and Improve?
Combining these two courses provides a holistic understanding of both sets of ITIL 4 guidance. You’ll be equipped with knowledge to optimise IT services, establish a culture of continual improvement, and drive measurable success. By certifying in Direct, Plan & Improve, you are one step closer to achieving either the Managing Professional or Strategic Leader designations – as it is a universal course that is part of both. In addition, by gaining ITIL 4 Foundation, you’ll be eligible for the other higher-level courses.
What our customers say
"Good, experienced teacher, well balanced and clear course."
Jacky Droushoudt, ILX Learner
“We have certain clients and customers that will only work with people who are certified in ITIL 4. As a result, providing this training from ILX and getting our teams certified has opened up many doors for us.”
Susanne Seidl, Specialist Learning & Development, Konica Minolta
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