ITIL® 4 Direct Plan and Improve (DPI) Online

At the end of the course, you will:

• Understand the key concepts of direct, plan & improve
• Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
• Understand the role of GRC and know how to integrate the principles and methods into the service value system
• Understand and know how to use the key principles and methods of continual improvement for all types of improvements
• Understand and know how to use the key principles and methods of communication and organizational change management to direction, planning and improvement
• Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement
• Understand and know how to direct, plan and improve value streams and practices

• Introduction and overview of DPI
• Foundation recap
• Key concepts of DPI
• Key principles of DPI
• GRC and DPI
• Continual improvement
• Organizational change management and communication
• Interfaces across the value chain
• Measurement and reporting
• Value streams

This course includes the following:

• 12 months online access to our accredited ITIL 4 DPI learning
• The cost of the ITIL 4 DPI examination (valid for 12 months from purchase date. Exam must be taken online via remote proctor)
• The official ITIL 4 DPI manual (digital)
• ITIL 4 DPI exam simulator

Optional extras:

• Official DPI manual (hardcopy)
• Take² exam insurance – A cost effective solution, providing insurance and peace of mind if things don’t go to plan with your first exam attempt. For more information and terms and conditions click here

Materials

Digital official manual: You will be sent an email invitation within 48 hours of your purchase to register on the Peoplecert portal. Once registered you will be able to access the digital version of your manual.Please note: There is a 5-year limitation in accessing your eBook.

Hardcopy official manual: If you decide to purchase the hardcopy official manual as an optional extra your manual will be shipped to your chosen address within 48 hours of purchase.

Exams are taken online via remote proctor. You will be sent an email invitation within 48 hours of your purchase to register on the Peoplecert portal. Once registered you will be able to book your online exam at a date and time of your choice. You are responsible for booking your own exam. For more information about how to take your exam and the technical requirements, please click here.

Recertification: This certification has a renew within three years of the award date to remain current. There are multiple ways to recertify, more information regarding the options can be found here.

Exam format

• 90-minute duration
• Closed book
• 40 questions
• Pass mark is 70% or higher – a raw score of 28 marks or above

• ITSM managers and aspiring ITSM managers
• Managers of all levels involved in shaping direction and strategy or developing a continually improving team
• Existing ITIL qualification holders wishing to develop their knowledge

There are two formal prerequisites in order to sit this exam. You must have passed the ITIL 4 Foundation examination and you must attend an accredited training course.