Lean Six Sigma for Services Champion Virtual

ILX virtual Champion training is delivered via an instructor led online workshop and will provide a wealth of examples and real case studies from the services and IT industry. The training can be customised to reflect company specific continuous improvement initiatives and additional examples of lean six sigma projects.

Course overview

About the course

Lean six sigma is a structured problem-solving methodology designed to help organisations introduce and sustain a culture of continuous process and service improvement. Lean six sigma is widely recognised as one the most successful improvement methods of all times. ILX use a unique lean six sigma framework designed specifically for organisations in finance, telecommunications, public sector, transport, utilities and information technology.

The Champion training is designed for individuals actively involved in continuous improvement programmes and likely to cover the role of Project Sponsor (i.e. Champion) or those seeking to gain a basic understanding of lean six sigma and its applications to services and IT process improvement. This course introduction will allow delegates to understand the key concepts of lean six sigma, the evolution of the methodology and its applications to services and IT. The emphasis is placed on the strategic aspects of lean six sigma deployments and the business case for continuous process improvement.

In addition, you will learn how to select the right lean six sigma projects and how to effectively support improvement teams as Project Champions.

What is virtual classroom training?

ILX’s virtual instructor-led training combines the personal teaching experience of a classroom, with the ease and flexibility of a virtual environment. Our virtual courses are interactive and engaging, allowing participants to communicate with both the instructor and each other in a collaborative manner. Please review our FAQs for more information relating to virtual learning, including the technical specifications.

Duration

Three hour virtual workshop

Learning objectives

Upon completing the virtual Champion training, you will be able to:

Identify improvement opportunities in their organisation (Project selection)
Participate to lean six sigma projects (as Project Champions)
Understand the lean six sigma problem solving life-cycle (DMAIC)
Apply basic problem solving and process analysis techniques
Clarify the relationship between lean Six Sigma and other improvement models (e.g. ITIL®, PRINCE2®, Agile)
Drive change and continuous process and service improvement

What's covered?

Champion training covers the more strategic aspects of a lean six sigma deployment. These include the business case for lean and six sigma, programme management models and change management strategies.

Lean six sigma – Introduction and key concepts
Lean six sigma project selection
Problem solving – The DMAIC cycle
The Define, Measure, Analyse, Improve and Control phases
Lean six sigma and change management
Lean six sigma for services – Case studies

What's included?

Three-hour virtual workshop
Support from ILX SME (Project Selection)
Course materials

Target audience

Executives
Project and Programme Sponsor
Project and Programme Manager
Head of Change and Continuous Improvement

Pre-requisites

There are no formal pre-requisites required for attending this course.

Why Choose ILX learning?

500,000+
graduates

5,000+
corporate clients

96%
customer satisfaction