ITIL® 4 Foundation

The Foundation certification introduces the core principles of IT service management, including service, value, and how ITIL supports organisational goals. You’ll learn the fundamental terms and definitions that underpin the ITIL framework, enabling you to communicate effectively and contribute to service improvement.

Learn how the ITIL service value system integrates different processes, technologies, and people for value co-creation. This part of the course will help you understand how to align IT services with business objectives, ensuring seamless service delivery that meets customer needs.

Helps ITSM professionals to create an effective, efficient and value-driven framework for service management that meets modern business demands and delivers high-quality services to customers. These principles provide a clear foundation for adopting and adapting ITIL in a way that fosters effective service management, helping your organisation navigate change and drive continuous improvement.

Understand how the four dimensions – organisations and people, information and technology, partners and suppliers, and value streams and processes – should be considered to provide a balanced approach to service management, enabling your organisation to deliver consistent, high-quality services.

Delve into the activities of the ITIL service value chain and understand how they work together to create value. You'll gain insight into how to connect service delivery steps, improve workflows, and enhance customer experiences by managing these activities efficiently.

ITIL places great emphasis on continual improvement, and this part of the course will teach you how to integrate it into your daily IT service management practices. You'll learn techniques for identifying, evaluating, and implementing improvements that drive long-term success for your organisation.