ITIL® 4 Create Deliver and Support (CDS) Online

Designed to help IT professionals responsible for service delivery, the ITIL® 4 Create, Deliver and Support (CDS) course will develop skills that allow learners to effectively manage IT teams, improve existing processes and optimise value streams and workflows.

Learn how to adopt the ITIL practices to align your organisation’s digital services with the overall business strategy, and how to use the ITIL guiding principles to embed ways of working from agile, lean and DevOps frameworks.

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Course overview

About the course

Our accredited ITIL 4 Create, Deliver and Support (CDS) e-learning helps prepare you for the CDS examination. The examination assesses whether you can demonstrate sufficient understanding and application of ITIL 4 to the creation, delivery and support of services, as described in the CDS syllabus.

The ITIL 4 CDS qualification is one of the prerequisites for the ITIL 4 Managing Professional designation which assesses the candidate’s practical and technical knowledge about how to run successful, modern IT-enabled services, teams and workflows.

Learn more about our complete ITIL 4 Managing Professional training bundle.

Duration

This course will take approximately 16 hours to complete.

Learning objectives

At the end of the course, you will:

Understand how the ITIL principles contribute to the creation and delivery of IT services
Know how to design and develop a value stream for the creation, delivery and support of IT services
Be able to use the ITIL principles to support the Service Value System (SVS) and value streams
Develop a knowledge of how to effectively create, deliver and support services

What's covered?

The ITIL 4 CDS course covers a comprehensive range of topics to equip IT professionals with the skills and knowledge needed to create, deliver and support IT services that meet business needs and drive value.

Introduction
Foundation recap
Organizational challenges and managing resources
Shift left approach
Information & technology across the SVS
Design service value streams
Practices new service value stream
Practices restoration of live service value stream – Part 1
Practices restoration of live service value stream - Part 2
Coordinate and prioritise work
Commercial and sourcing considerations

What's included?

This course includes the following:

12 months online access to our accredited ITIL 4 CDS learning
The cost of the ITIL 4 CDS examination (valid for 12 months from purchase date. Exam must be taken online via remote proctor)
The official ITIL 4 CDS manual (digital)
ITIL 4 CDS exam simulator

Optional extras:

Official CDS manual (hardcopy)
Take² exam insurance – A cost effective solution, providing insurance and peace of mind if things don’t go to plan with your first exam attempt. Learn more about our Take2 exam insurance.

Materials

Digital official manual: You will be sent an email invitation within 48 hours of your purchase to register on the PeopleCert portal. Once registered you will be able to access the digital version of your manual. Please note: There is a 5-year limitation in accessing your eBook.

Hardcopy official manual: If you decide to purchase the hardcopy official manual as an optional extra your manual will be shipped to your chosen address within 48 hours of purchase.

Exam information

Exams are taken online via remote proctor. You will be sent an email invitation within 48 hours of your purchase to register on the Peoplecert portal. Once registered you will be able to book your online exam at a date and time of your choice. You are responsible for booking your own exam. Learn more about how to take your exam and the technical requirements.

Recertification: This certification has a renew within three years of the award date to remain current. There are multiple ways to recertify, learn more about the recertification options on the PeopleCert website.

Exam format

90-minute duration
Closed book
40 questions
Pass mark is 70% or higher – a raw score of 28 marks or above

Target audience

ITSM managers and aspiring ITSM managers
ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery
Existing ITIL qualification holders wishing to develop their knowledge

Pre-requisites

To sit the ITIL 4 Create, Deliver and Support exam you must have first passed either the ITIL 4 Foundation or Managing Professional Transition examination, as well as having completed an accredited CDS training course.

Not completed ITIL 4 Foundation? View our courses.

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